Formula for success: under promise and over deliver.
Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
Bosses: You make your living going to meetings. Hence any meeting that does not bubble and incite enthusiasm is a forever-lost opportunity.
EXCELLENCE in <140 Characters: Cherish your people, cuddle your customers, wander around, “try it” beats “talk about it,” Excellence or else, tell the truth.
Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.
Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
Transforming leadership, [is defined as] leadership that builds on man's need for meaning, leadership that creates institutional purpose … he is the value-shaper, the exemplar, the maker of meanings … he is the true artist, the true pathfinder.
Most of their real innovation comes from the market
Every excellent company we studied is clear on what it stands for, and takes the process of value shaping seriously. In fact, we wonder whether it is possible to be an excellent company without clarity on values and without having the right sorts of values.